WindowsXP Remote Assistance
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Remote Assistance allows another user either on
a local network or over the Internet, to connect to your computer
and assume control of its functioning.
The basics are detailed below. |
Enabling Remote Assistance
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| 1. |
Before you can request that someone control
your computer, you need to enable Remote Assistance. |
| 2. |
Right click on the My Computer icon |
| 3. |
Select Properties |
| 4. |
Click on the Remote tab |
| 5. |
Check Allow Remote Assistance invitations
to be sent from this computer |
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| 6. |
Click on the Advanced tab |
| 7. |
Check Allow this computer to be controlled
remotely |
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Starting a Remote Assistance Request
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| 1. |
Make sure both computers are connected to the
Internet or LAN. |
| 2. |
From the Desktop, press the F1 key to initiate
the basic Help menu |
| 3. |
On the right hand side, under Ask for
assistance,
click on Invite a friend to connect to your computer with
Remote Assistance |
 |
| 4. |
Click on Invite someone to help you |
|
 |
| 5. |
Select the method for contacting the remote
computer. Typically this would be through e-mail. Enter in their
e-mail address and click on Invite this person. |
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| 6. |
Enter in any message you want to appear in the
e-mail and click on the Continue button. |
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| 7. |
Enter in the number of hours you want your
computer to be available for assistance and whether or not you want
a password. |
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Accepting the Remote Assistance Request
|
| 1. |
To accept the request, you should have received an e-mail with an
attachment.
Click Yes to accept the invitation.
When prompted to connect to the sender's
computer, type a password if necessary. If you don't know the
password, contact the sender to get it.
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| 2. |
Open the attachment with the extension MsRCincident. When
prompted to open the attachment, select Open it |
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| 3. |
Click on Yes to connect to the remote
computer. |
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From here you can now:
- Take Control of the remote computer.
- Send a File to the remote computer.
- The Start a Chat session
- Disconnect
- Send messages to the remote user in real time.
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reproduced without my written permission.
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